Please be sure that you are familiar with our returns and exchanges policy (outlined below) before sending anything back to us.
Returns for any product in original packaging, including all accessories which come with the item, is permitted within 28 days from the date of outbound shipping notice.
All returns require a Return Request Number (RRN) to be processed. Please obtain this number by contacting us and providing us with proof of payment. Items that are sent back to us without a RRN cannot be processed.
Braze Mobility Inc. reserves the right to deny returns on items that have new version releases.
Shipping and handling charges are not refundable. Braze is not responsible for any shipping charges of merchandise being returned.
All returns must include all the factory accessories which come with the item. This includes cables, manuals and fasteners.
All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, burnt, or otherwise “played with” merchandise will incur repair and/or replacement charges.
We only replace items if they are defective or damaged at the time you receive them. We require proof of damage within 1 day of receipt of the item. Exchanges require an Exchange Request Number (ERN) to be processed.
Please obtain this number by contacting us and providing us with proof of payment and damage. Items that are sent back to us without an ERN cannot be processed.
We will send you an email to notify you that we have received your item for exchange, and will provide you with shipment information for your replacement. Depending on where you live, the time it may take for your exchanged item to reach you, may vary.
Address to send returns/exchanges:
Braze Mobility Inc.
411-112 College Street,
Toronto ON M5G1L6
Please include your RRN or ERN on the outside of the box so that it doesn’t get mixed up with normal incoming shipments.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment via PAYPAL or MONERIS (please see their applicable policies), within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.