Warranty
Braze Mobility Inc. warrants that subject to the terms and conditions, the products supplied by Braze Mobility Inc. (as published on our website www.brazemobility.com) will be fit for purpose during the applicable warranty period (our warranty).
Warranty Period
Our Warranty Period will apply with respect to products supplied by Braze Mobility and before the expiry of one year after the date of your purchase of Braze Mobility product.
Exclusions from our Warranty Coverage
Our Warranty will not apply: (a) to products that are not used, installed, or maintained in accordance with our written specifications, instructions, and recommendations. (b) with respect to defects caused by improper storage or installation, inappropriate product selection, product tampering, product misuse or abuse, product modification (without our written consent), moisture or water damage, exposure to abnormally corrosive conditions, accidents, fire, entry by vermin or insects, or negligence not caused by us or our authorised representatives; or (c) products not sold (wholesale or retail) by Braze Mobility or partners.
Voiding of our Warranty
(a) if our product has been used, mixed, or associated with other manufacturer’s product/s without our written consent; (b) if our product has not been used or installed as part of our recommended system of Braze Mobility products (where applicable); (c) if once a claim is made, we, or our authorised representatives, are not provided with reasonable access to physically inspect, perform testing and obtain samples with respect to the allegedly defective product; (d) if you or any third party has attempted to repair or replace the alleged defect before we are notified of your claim or without our written approval; (e) to the extent that the relevant loss or damage was caused by product/s not manufactured or supplied by us or any other cause other than a manufacturing defect in our product; and (f) to the extent that you were capable of preventing damage or further damage, but did not do so.
How to Make a Claim
Any claim under our Warranty must be notified to us in writing at info@brazemobility.com or by fax at 1-877-272-9326 within 7 days after the discovery of the alleged manufacturing defect and must include proof of purchase including date of purchase, date, and picture of the site of installation and a description of the alleged defect. You must also promptly provide us with such further information as we may reasonably request from time to time with respect to your claim. You will bear any costs that you incur in making a claim under our Warranty. If you make a claim and we determine that the alleged defect is covered by our Warranty, we will bear the cost of any inspections, testing, and other work that we carry out or have performed with respect to your claim. By making a claim, you agree that if we reasonably determine that the alleged defect is not covered by our Warranty, you must immediately upon demand reimburse us for all of our reasonable documented expenses incurred with respect to your claim, including without limitation the cost of any inspections, testing and other work that we carry out or have performed with respect to or as a result of your claim.
